Enhancing the user experience

For a long time now companies have looked to the power of a digitised environment to help organise and streamline company processes. Not only have we sped up our processes with IT but we’ve also collected data and been able to analyse our businesses like never before. These tools have helped businesses succeed through financial turmoil in the market and have also saved money for many in so many areas. However as companies start to rely more and more on statistics and reports the market has been dictating a move towards a more simplified workflow due to the wide adoption of the smartphone. The introduction of the smartphone and the bevvy of apps available taught an entire generation to be efficient at using a simplistic layout with only 1 physical button. Whilst the smartphone has certainly changed the way we use mobile devices it has also changed the way the traditional desktop computing experience is consumed and the expectation set by the end user.
 
The end user is more important than ever
As times change we are learning that people are also having different expectations for software. We now expect things to be easy and intuitive like a smartphone experience. Our team at KALTech recognises this shift and continue to help businesses address this need. We have come across organisations who feel that user experience may not be important just as long as tasks are delivered within time constraints. This is why we recommend that the following should be taken into consideration when deciding on user experiences.
 
User adoption increases when the user experience is good
This means more users will actually be using the software that costs so much for companies to purchase
 
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Training costs decrease
Studies show that with a tool like SAP Screen Personas training costs can be reduced on average by 40-60%. Team members can be using the software faster with less time seeking help or watching a training presentation.
 
Improve efficiency
With a streamlined interface efficiency can be improved by 50-200%. This has an added bonus.
 
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Reduce user errors
By automating processes at an end user level users can view an interface specifically for them which reduces clicks for processes that are run on a regular basis. By automating as much of the process as possible and reducing the input fields required, we’ll see a reduction in user errors and an increase in data integrity.
 
Make it mobile
Need that approval ASAP but the responsible party is in meetings all day? Make the process mobile so a desktop/laptop isn’t needed to complete easier tasks.
 
Conclusion
Over the course of our projects we have noticed that by establishing a positive and simplified environment for ones workforce, the organisation can increase user adoption, participation and gain a streamlined process for everyone’s benefit. There will be less complaints and increased willingness for users to add value to the company. We understand that business needs are far more complex than a single mobile experience can provide and business processes can be far more complex. This is where an experienced KALTech consultant can streamline and enhance the experience. Just because a task is complex doesn’t mean it can’t be streamlined. Speak to KALTech to see how your user experience can be enriched.
 
Ben
KALTech UX Consultant

This entry was posted on June 25th, 2015.
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