While studying for my SuccessFactors Learning Management Systems (LMS) certification, I often came across the term ‘iContent’. Throughout the course I got the distinct feeling that iContent was a complex creation of the ‘SAP gods’ and was sent as a blessing to SuccessFactors LMS users and consultants alike.
The screen above is SAP’s official explanation around the term iContent
Here’s a screen from SAP and the official text around iContent:
‘iContent is intended to uniquely solve some of the toughest e-learning issues you may face, including storage, maintenance and assured delivery. With Content-as-a-Service (CaaS), we handle the storage, infrastructure, bandwidth and delivery, management, security and updates. You as the customer gets an easy, efficient user experience. I’m generally one to shy away from jargon. So I wasn’t surprised when (true to nature) I went back to my reference study notes and found that I had defined iContent simply and possibly naively as ‘25gigs of free SFTP storage space’. Although I’ve found that definition to work for me, please don’t quote me on that.
This blog is my attempt to demystify iContent for you using some research that I carried out on a recent LMS implementation. Listed here are the 4 process steps required.
Step 1: Getting SAP to provide you with an iContent location
At times I felt that this was the most difficult step of the process. For some reason, SAP hadn’t provided/set up a deployment location when the customer instance was set up. So we had to raise an incident on the SAP launchpad to get this going. This took us close to 2 weeks with updates shuttling between SAP and KALTech Group.
Step 2: Creating your own deployment location
Think of a deployment location as a folder on iContent. I’d suggest setting up a short folder structure to logically group content at a high level. Use the provided path and create your own deployment location. ‘LMS Admin ➜ Content ➜ Deployment Location ➜ Add New’.
Note: SAP or the implementation partner needs to provide some of these settings.
Step 3: Import content into your Deployment location
Let’s assume that you have your SCORM content readily zipped in a file to be uploaded. Use the steps under ‘Content ➜ Tools ➜ Import Content’ to import the content into the folder path that was set up in step 2.
Note: Once the content has been successfully uploaded, log into your allocated iContent server with the credentials provided by SAP to validate the successful upload.
Step 4: iContent validation and Launch
Use the path ‘Content ➜ Content Objects ➜ Search’, to find and validate the settings for your content object. To test your settings you can now go ahead and assign the content object to an item and subsequently to a user.
An additional tip here is to use the job aids/admin guides on community hub to get a better understanding of the steps illustrated above.
Hopefully this information gives you a better understanding of iContent with SuccessFactors LMS. If you have any questions don’t hesitate to contact KALTech for all of your SuccessFactors solutions.