Know when to seek help

In my non-business life I head up KALTech’s initiative in helping the poor and disadvantaged. Today 550 000+ people will benefit from the work we are doing in water purification, education, medical centres, etc. One common trait amongst all of these people – ‘They recognise they need help’. Which got me thinking – why then are so many companies of the belief they can ‘do it all’ when it comes to IT and systems?

Technology changes everyday

Technology is changing at a rapid pace and unless you have a bottomless bank account – you will struggle to know everything. Let’s assume you have all the money in the world, there is still not enough hours in the day to stay on top of everything. Which begs the question: How does one ensure that one is getting the best? Before I go into that, let’s explore the concept of ‘the best’.

What is the ‘the best’

It’s evident from the rate of change that what is deemed ‘the best’ today may certainly not be the best tomorrow or in week or months’ time. Decisions are made by management and IT on what’s best today in the hope that it will still meet their needs in the future – even if it’s not the best at go live. The previous approach to systems delivery saw projects running into months if not years (with the decision being too costly to reverse once the project was started). I have certainly been involved in many large projects that were multi-year projects. Best is usually determined by multiple factors including usability, price, timeline, other business drivers, etc. – so best has to be seen in the context of YOUR requirements.

So what’s changed?

The introduction of cloud systems has changed the rules of the game – in fact; it plays by its own set of rules. Functionality is now crisp and intuitive resulting in quicker ROI, better visibility and the comfort that you may indeed be deploying the best.
Quick implementation timelines, targeted functionality deployment (no longer Big Bang), limited training requirements and device friendliness have all contributed to shrinking deployment times. This coupled with ‘cloud infrastructure’ means companies can now focus on core business and leave the rest to skilled professionals.
The art of success nowadays is not only knowing when to seek expertise from outside the company, but also ensuring the ‘help’ you seek is qualified to deliver the expected service you require. Unfortunately, the IT industry is not immune to unqualified individuals/companies, misrepresentation or even worse practices.
Success is now more than ever, dependent on making the right decision/s when selecting a service provider to fill the gap. If you are implementing cloud solutions, your Internal IT departments will be facilitating and managing vendor/s rather than delivering systems. It’s important that the decision makers (both IT and Business) know enough of the technology and functionality being delivered to make an informed decision.
Avoid going cheap – we all know the outcomes of going cheap. Working with ‘trusted’ vendors that are skilled is comforting. You should also consider the risk and benefits of using a ‘less flashy option’. This can result in better service and quality at a fair price. Vendors also need to know when they have exhausted their expertise – and they too should seek help rather than pretend to know everything.


Consider the above and any other measures you deem necessary to decide when to seek outside help. Best is relative your specific requirements – so don’t be led by decisions made by other companies.
If you wish to have an obligation free chat, please feel free to contact one of the KALTech Group offices.
Calvin – CEO

This entry was posted on April 20th, 2015.